![]() on it's own drive (one drive per project, cache & scratch is always local), and have never run into this issue. The files are on their own dedicated drive, nothing currently lives on the PC's HDD, aside from when I was testing to see if it was a permissions issue.įor the past 4-5 years I've been operating with project files, audio, media, exports, etc. It seems to be random (I can't figure out a link between affected files). Though, for whatever reason, the first 1:50 of the clip has audio on a Mac, then it cuts out.Īnyway, does anyone know how to troubleshoot this? Not all files on the drive are affected, and not all files from that specific folder or day are affected. I've also opened up this same project on a Mac and the issue is present there as well, so that rules out it being a ProRes file having trouble with Windows, etc. Just when it's imported into premiere, premiere can't keep to read that. I can confirm the audio is there, when playing in VLC, QuickTime 7, Windows Media Player, etc. media browser import, both are the same result. It being labeled a "disk error" is making me think it has to do with the drive, but I copied the file to my desktop and tried importing that - same thing. but once that file conformed in the project, I lost the audio again. When I reopened the project there was audio!!!. ![]() I went to the appdata and deleted the cache, media cache and peak files. The error that comes up when I import the affected files is: "A Disk Error Occurred While Attempting To Access The Following File" Not sure how many files this affects so far, but I noticed this error when trying to export an interview where the audio was recorded direct to cam - there is no audio being generated. I was handed a drive with 5 days worth of footage on it, no RAW files, only transcoded ProRes proxy files. These particular files do not have any kind of camera attached to them, as they were originally exported from animation programs (TVPaint, specifically), but I've been able to import stuff from there in previous Windows versions of Premiere.Īnother note here: I've tried importing these files with Media Encoder, but I pretty much get the same message for some reason.Hey there, having a bit of trouble getting audio from a bunch of files, hoping someone can help. mp4 from VLE, but never able to import those into this version of Premiere. I have been able to open the problematic files with Quicktime (which I've installed, uninstalled, and then re-installed as of last night) and VLE. mov files that I've been able to import without issue. I have also never, ever had this issue before, and I've been using Premiere for about 8 years, now. In fact, as a part of the project I'm working on, I had to use that to convert the videos to mp4s that the Premiere on Windows would like. I say this because I have another, slightly older version of Premiere on my mac, and it imports the same files just fine. ![]() mp4 files that's not allowing this specific version of Premiere to import them. There seems to be something within certain. Now that I've gotten that out of the way, here's what's going on: Version of Premiere: Premiere pro CC 12.0 (Kentos) 12.11 (Build 10) GPU: NVIDIA GeForce GTX 560M (This is soldered on. Windows: Windows 7 Home Premium Service Pack 1 Processor: Intel(R) Core(TM) i7-2630QM CPU 12.0 GB
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